Check out this Sway! “What is experience and how is it we can see it so differently?”

I’ve been pondering the very question as I have been reading job boards and job adverts. There is little that I see showing any kind of innovation to attract talent to their business – most jobs appear generic – identical, and with a different employer name or agency at the header. It appears that you need to be able to demonstrate success as measured by achievement against target and have done pretty much the same job before at a different company to be considered. Many ask for graduate level education too, but I’ve yet to see a job advert that distills the requirements down to attitude, behaviours and intelligence. Show me someone with a great attitude and the will to do well, with good advocacy, core intellect and communication skills and I contend that they will offer you the raw material on which to build a stand-out candidate for your business.

Source: Check out this Sway! “What is experience and how is it we can see it so differently?”


No Man is an island

I recently heard this read on the radio and in light of the Rugby World cup currently in play and the obvious parallels with team performance  I thought I’d post it here to share for those who may also appreciate its sentiment or  indeed the poem.

No man is an island, 

Entire of itself, 

Every man is a piece of the continent, 

A part of the main. 

If a clod be washed away by the sea, 

Europe is the less. 

As well as if a promontory were. 

As well as if a manor of thy friend’s 

Or of thine own were: 

Any man’s death diminishes me, 

Because I am involved in mankind, 

And therefore never send to know for whom the bell tolls; 

It tolls for thee.
by John Donne

Know, like and trust

In my experience, in business, people do business with people that they know, like and trust. This is invariably a position that is arrived at because they have met, and invested time together to reach this understanding. Increasingly we rely on our friends and close contacts and connections to advocate us to others, and others to us, in order for dialogue to begin. I really do not believe that traditional “cold calling” works in the way that it used to, and certainly not consistently.

It can work, however and does have its place I believe, but advocacy and social networking are rapidly becoming the new normal as far as door openers to new business opportunities are concerned. IMHO, this is probably a more globally acceptable way to prospect too.

Workspace not Workplace | Workspace updates

Workspace not Workplace | Workspace updates. The whole concept of Work is changing – there are many reasons why this is happening, but changing attitudes to work coupled with agile working policies underpinned by technology innovation are probably a few of the key factors.

How agile is your business?

What factors affect the agility of a business? Is it the simple case that if you are running a small business, then you are agile?
I don’t believe so, as there are other really critical factors that mean that a larger business can also be agile whereas a smaller business can also be slow and unresponsive.

For example, in order to be agile, a business needs to be able to make decisions rapidly and have an environment where staff are empowered. The culture needs to be one that focusses on the customer as their purpose, rather than the customer as an inconvenience and an interruption and a source of frustration. Believe me when I say that I have experienced senior business leaders speaking about their customers in very negative terms, and bemoaning their approach to suppliers.
Ownership of issues is also a factor that is critical in ensuring your business can be agile or not. Large or small, having simple processes that ensure that the business does not simply rely on people passing emails to each other and responding in a timely fashion, is critical. A customer with a requirement is only interested in a partnership with another organisation able to understand them and an ability to execute.
So in summary the following are necessary to enable your business to operate with agility:

> Customer focus
> Empowerment
> Decision making
> Process – simple and effective.
> Ownership

And an agile business, like a successful sports team, needs a high degree of collaboration and teamwork focus.

Is Lync for you do you think?

For those who are already aware of Microsoft Lync, the lure of an elegant UC suite of solutions is very clear. For the uninitiated, there is probably a blur caused by the opinions of others. There are without doubt many decent solutions available to meet the varying customer need for better communications – internally and externally as we all strive to find a better lower cost solution in order to enable us to serve our customers better. I’m certainly converted and firmly in the YES camp for Lync – although I thought I would take some convincing! It wasn’t that difficult as it turns out.

How about you?

Follow this link and take a short survey



Do you see UC like I see UC?

That’s a hell of a mouthful I hear you scream.

But it does, for me sum up fact that Unified Communications means different things to different people, and more often than not, reflected in what the vendor has in the “bag” to sell you.

I guess I am therefore no different, as I have chosen to partner with Microsoft with their Lync solution – why?

Well it’s a simple as this – It is by far the best USER EXPERIENCE of anything I’ve seen in the market today, and it is actually a UNIFIED COMMUNICATIONS solution. So it brings together all the modalities of mainstream communications today: Instant Messaging – available on pretty much any device anywhere; Email – most of us start our day in OUTLOOK, and Lync embeds here beautifully, so you can simply interact with the sender of an email in any of the available modalities; Conferencing – a simple IM, can move to a “chat by “dragging” other contacts into the chat window, and then a mouse click (or screen press) to escalate to an audio conference, followed by another click/press to add video (with an impressive multi-party gallery view in 2013); PBX replacement – Lync allows you to take your extension anywhere and on any device, so enterprise staff are completely mobile and no desktop audio device beyond the PC/Laptop/tablet/mobile is necessary (save perhaps for a headset). So come snow, rain, hail or train strikes, I can log in and be at work (even if it means walking to the coffee shop first)

But words simply don’t do this solution justice – I suggest you try it for yourself – it is easy enough to do and I’d be happy to show you mine (excuse the innuendo)

Beyond the user experience, there are a many significant reasons why Lync makes sense

But what do I know…..