Category Archives: Business

Business leaders are two-faced!

What the heck Graham!!!! Are you trying to alienate the business community? 
Not at all – but it does make you wonder how a business leader can insist that the sales team create a larger pipeline and close more deals…and when the inevitable sales pipeline reviews come about, that the sales team are scrutinised for the level of engagement….. You’re getting there ahead of me now aren’t you?

Business leaders – you avoid the sales people who continue to call and mail you requesting an audience with you, and at the same time push the sales teams in your own organisation to “call higher”. What do you do that supports your teams efforts and how would you suggest that your peers within your target audience behave when your sales and marketing teams reach out to engage?

I’d suggest that it’s somewhat hypocritical to ignore sales requests whilst pushing the sales team to do likewise.

So why don’t we get a little more sales sensitive and not only support the sales effort, but take a sympathetic view of the sales requests.

I’d welcome your views….

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Has email made us lazy and poor communicators?

Like very many folks these days, and despite the promise that technology would free us up to leisure activities, I travel a fair amount – mostly by train (it’s convenient when I can get a seat). What this means for me (armed with my smart device) is that I can be very productive. I can catch up on unread emails and reply – especially to messages received overnight from my US based colleagues. I can also consider the day ahead and plan as much as possible before the day commences in earnest.
What I cannot do particularly well, however is hold telephone conversations. Most of the time, connectivity just isn’t up to the mark for real time engagement like voice, and more often than not, the call isn’t for general consumption. I also loath having to listen to others prattling on in their loud Dom Jolly (I’M ON THE TRAIN) voices.
All of this means that I am probably a net contributor to something I dislike most of the time – EMAIL!!!
How did this happen? Have I got more lazy than I dare to admit to I wonder? I’m not alone here I fear, but what’s the answer.
Well, for me, it’s not all bad news because I do think that email and online communication serves well as a first touch – an introduction if you like. The all important person-to-person piece via telephone and face-to-face is the critical part which we still seem to manage rather well as human beings, and as Bob Hoskins used to say during a very well known advertisement “It’s good to talk.”

Invisible, Everywhere, Unlimited 

ipassomIpass – It’s really rather simple and very good at keeping you always connected.

I witnessed the alternative reality for myself just this afternoon. A simple presentation in a well known coffee establishment with Free Wi-Fi. And we all know that Free isn’t really free – right?

After attempting to log into the free WiFi with credentials that were…..Let’s tell it as it is….forgotten! The aforementioned presenter used a different email address and created a new account. (That’s another set of intell in the public domain). All seemed OK until I asked how secure the connection was…..hmmm – well he hadn’t considered that!

So onto the “demo” – All started really well…..at least until he opened another web page and he was asked for his log in credentials again (big sigh).  Ipass auto connects with invisible credentials to around 50 million hotspots globally with all you can eat data – no limits.

Out of office is dead – surely!

  
Mobility is nothing new. In fact email on the go has been a part of our lives since the late ‘90s and is now considered to be table stakes – it’s seen as a “given” and we’ve marched ahead with many new services available on the move.  
This ability to work from anywhere is of course predicated on the fact that you remain always on and connected.

It does therefore surprise the writer that there are still people using their out of office assistant to claim they are unavailable because they are not at their desk. Anything for a peaceful life eh?

I’m the first to accept that typing on the phone keyboard isn’t easy, and auto correct can prove embarrassing, but to have the technology and power that a modern smartphone provides and to claim isolation is rather poor at best.

Does an ooo have a place? Yes it does. Holidays are to be encouraged and switching off for some personal downtime is a must. Letting people know that you are traveling can also be helpful as driving and accessing your device is to be discouraged.

Common sense and good practice are live and well, and good judgment is still with us. Technology is still very much under our control and Skynet remains just a concern.

Created and posted whilst on the move from my iPhone – apologies for any typos

Check out this Sway! “What is experience and how is it we can see it so differently?”

I’ve been pondering the very question as I have been reading job boards and job adverts. There is little that I see showing any kind of innovation to attract talent to their business – most jobs appear generic – identical, and with a different employer name or agency at the header. It appears that you need to be able to demonstrate success as measured by achievement against target and have done pretty much the same job before at a different company to be considered. Many ask for graduate level education too, but I’ve yet to see a job advert that distills the requirements down to attitude, behaviours and intelligence. Show me someone with a great attitude and the will to do well, with good advocacy, core intellect and communication skills and I contend that they will offer you the raw material on which to build a stand-out candidate for your business.

Source: Check out this Sway! “What is experience and how is it we can see it so differently?”

Know, like and trust

In my experience, in business, people do business with people that they know, like and trust. This is invariably a position that is arrived at because they have met, and invested time together to reach this understanding. Increasingly we rely on our friends and close contacts and connections to advocate us to others, and others to us, in order for dialogue to begin. I really do not believe that traditional “cold calling” works in the way that it used to, and certainly not consistently.

It can work, however and does have its place I believe, but advocacy and social networking are rapidly becoming the new normal as far as door openers to new business opportunities are concerned. IMHO, this is probably a more globally acceptable way to prospect too.

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