Has email made us lazy and poor communicators?

Like very many folks these days, and despite the promise that technology would free us up to leisure activities, I travel a fair amount – mostly by train (it’s convenient when I can get a seat). What this means for me (armed with my smart device) is that I can be very productive. I can catch up on unread emails and reply – especially to messages received overnight from my US based colleagues. I can also consider the day ahead and plan as much as possible before the day commences in earnest.
What I cannot do particularly well, however is hold telephone conversations. Most of the time, connectivity just isn’t up to the mark for real time engagement like voice, and more often than not, the call isn’t for general consumption. I also loath having to listen to others prattling on in their loud Dom Jolly (I’M ON THE TRAIN) voices.
All of this means that I am probably a net contributor to something I dislike most of the time – EMAIL!!!
How did this happen? Have I got more lazy than I dare to admit to I wonder? I’m not alone here I fear, but what’s the answer.
Well, for me, it’s not all bad news because I do think that email and online communication serves well as a first touch – an introduction if you like. The all important person-to-person piece via telephone and face-to-face is the critical part which we still seem to manage rather well as human beings, and as Bob Hoskins used to say during a very well known advertisement “It’s good to talk.”

Business or consumer?

It’s an interesting distinction often discussed related to the customers you serve with your products and services. The lines became blurred some time ago as the world changed. I’m referring here specifically to the market for communications and mobility. I’m clearly just a regular member of society and as such am clearly a consumer, however, for most of the week I’m a business man. During the week I constantly flip between personas dependent upon the thoughts and actions at hand.

Today is Sunday and I’m heading to a business meeting starting tomorrow morning and therefore my persona is probably more confused than usual, but I look around a very busy train into London, and it’s full of people using their mobile devices to access what’s important to them now. It may be that there are others like me who are travelling to a business oriented activity, or more likely (based on overheard conversation), they are heading to something more recreational. Whatever we are all doing, it’s clear that mobility in our lives is very much mainstream, whether for business or consumer oriented use. What else is clear is that on order to get the maximum advantage from technology on the go, the device needs connectivity. For me, about to embark upon international travel, I’m considering cost avoidance and inconvenience, so I’ll be ensuing that I’m connecting to WiFi wherever I can, and I’ll be relying upon my ipass app and service to do the heavy lifting. I suspect that the people within the Enterprise customer base that also use ipass are similarly taking advantage of this benefit when they are not “at work” or in “business mode” – well why not?

My parents continue to teach me

My mum has recently been diagnosed with a life threatening illness and yet she remains the strongest and bravest member of our family.
My mum and my dad have been together for 57 years and their love is as strong today is it ever was.

My older brother shows strength, patience and caring like I’ve never experienced before and all of this is teaching me so much (he’s always all of these things, but I’m witnessing it for myself at an important life moment).

We are not a Walton-esque family by any means. We all lead fairly independent lives and I live a distance away, but we are a family that cares for and about each other.

My parents can be trying (more so as they have aged) because I’ve not been as patient as I could or should be. This I have learnt in the last few days and I’m grateful for the lesson.

When horrible things happen, I firmly believe that there must be something positive to take from it and in this case I’m still learning to be a better person – with the help of my family and friends I’m a better man today than I was yesterday – or at least this is my hope.

Invisible, Everywhere, Unlimited 

ipassomIpass – It’s really rather simple and very good at keeping you always connected.

I witnessed the alternative reality for myself just this afternoon. A simple presentation in a well known coffee establishment with Free Wi-Fi. And we all know that Free isn’t really free – right?

After attempting to log into the free WiFi with credentials that were…..Let’s tell it as it is….forgotten! The aforementioned presenter used a different email address and created a new account. (That’s another set of intell in the public domain). All seemed OK until I asked how secure the connection was…..hmmm – well he hadn’t considered that!

So onto the “demo” – All started really well…..at least until he opened another web page and he was asked for his log in credentials again (big sigh).  Ipass auto connects with invisible credentials to around 50 million hotspots globally with all you can eat data – no limits.

Out of office is dead – surely!

Mobility is nothing new. In fact email on the go has been a part of our lives since the late ‘90s and is now considered to be table stakes – it’s seen as a “given” and we’ve marched ahead with many new services available on the move.  
This ability to work from anywhere is of course predicated on the fact that you remain always on and connected.

It does therefore surprise the writer that there are still people using their out of office assistant to claim they are unavailable because they are not at their desk. Anything for a peaceful life eh?

I’m the first to accept that typing on the phone keyboard isn’t easy, and auto correct can prove embarrassing, but to have the technology and power that a modern smartphone provides and to claim isolation is rather poor at best.

Does an ooo have a place? Yes it does. Holidays are to be encouraged and switching off for some personal downtime is a must. Letting people know that you are traveling can also be helpful as driving and accessing your device is to be discouraged.

Common sense and good practice are live and well, and good judgment is still with us. Technology is still very much under our control and Skynet remains just a concern.

Created and posted whilst on the move from my iPhone – apologies for any typos

Check out this Sway! “What is experience and how is it we can see it so differently?”

I’ve been pondering the very question as I have been reading job boards and job adverts. There is little that I see showing any kind of innovation to attract talent to their business – most jobs appear generic – identical, and with a different employer name or agency at the header. It appears that you need to be able to demonstrate success as measured by achievement against target and have done pretty much the same job before at a different company to be considered. Many ask for graduate level education too, but I’ve yet to see a job advert that distills the requirements down to attitude, behaviours and intelligence. Show me someone with a great attitude and the will to do well, with good advocacy, core intellect and communication skills and I contend that they will offer you the raw material on which to build a stand-out candidate for your business.

Source: Check out this Sway! “What is experience and how is it we can see it so differently?”